FAQs & Store Policy

How does this work?

Step 1 Choose your kit. We offer packages designed for 1 person to up to 12 people. 

Step 2 On the product page, upload your images. We also offer blank packages without customization. If you have any trouble uploading images please message us through the website chat portal in the bottom right of your screen or email us at info@thepaintpartyshop.com

Step 3 After confirming your purchase our artists will process your image and draw it on to your canvas, primed and ready for painting, packed with the rest of your supplies, and shipped to you!

How long will my kit take to ship?

Most kits are processed, packaged and ready for shipping within 48 to 72 hours after ordering. Depending on your location (our shop is located in Baltimore, MD) shipping can take another 1-5 days.

What kind of images can I upload?

Almost Anything! Most customers upload images of friends, family and pets, landscape, still lives (lots of flowers) and travel photos.

We WILL NOT accept images depicting hate (language, symbols, etc), extreme violence, or sexual violence. The Paint Party Shop reserves the right to reject any image at our discretion. Orders with rejected images will be refunded or a new image may be uploaded on a case by case basis. For questions about image upload email info@ThePaintPartyShop.com

What happens to my images after I order?

Your images are deleted from our secure server within 48 hours after your order is processed.

What if I want to return the kit?

If you’ want to return or exchange your kit, we're here to help! We offer returns or exchanges within 10 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of damage, wear or use

Does The Paint Party Shop host virtual Sip & Paint Events?

YES! Our new kits launching in February will feature a pre drawn themed painting event streamed live on our social media platforms.....Stay tuned!!